According to a new study from J.D. Power, traveler sentiment toward New York City area airports declined this year. The survey showed that John F. Kennedy International Airport is tied with Detroit Metro for third place among the 20-largest North American airports (last year, JFK ranked second). Newark Liberty International dropped four spots and is now ranked lowest among the largest airports (33 million or more passengers per year). LaGuardia Airport ranked 24th among those with 10 million to 32.9 million yearly passengers.
A separate report from the peak summer travel season showed Newark and LaGuardia as the two worst U.S. airports for flight cancellations.
This year’s J.D. Power survey also found that overall satisfaction is down as passenger volume approaches pre-pandemic levels and airlines struggle with the same issues faced by other industries, including labor shortages and inflation.
Source: Crain’s New York Business