“Access-A-Ride Paratransit, MTA’s service for seniors and people with disabilities, is breaking ridership and performance records. Throughout the spring, Paratransit averaged 41,000 scheduled trips every weekday, which is not only more riders than the entire bus systems in Cincinnati, Detroit, or Charlotte but also 140% of our pre-COVID base. Nowhere else in the country is a mass transit service exceeding 2019 totals by so much. On-time performance is regularly well above 90%, despite us tightening the window we use to measure ‘on time’ – from the 30-minute national standard down to 20 minutes – and customer satisfaction is better than ever, hitting 85% or higher every month so far in 2025.”
Janno Lieber, MTA Chair/CEO
Source: amNY
