The Metropolitan Transportation Authority (MTA) announced in November the completion of more than one million Access-A-Ride paratransit trips for the first time in its history during the month of October, carrying 1.4 million riders to their destinations. The record came as paratransit continues a trend of record high on-time performance (OTP), the agency added.
In October, more than 96% of trips were picked up within 30 minutes of the promised time, more than 90% of trips within 20 minutes, and 75% of Access-A-Ride vehicles arrived within 10 minutes of the pickup time. Additionally, customer satisfaction continued to rise in 2025, with levels in the high 70s or above every month. Access-A-Ride transports more than 50,000 riders on average weekdays.
“Access-A-Ride is a critical lifeline for New Yorkers who rely on paratransit every day,” said New York City Council Majority Whip Selvena N. Brooks-Powers, Chair of the Committee on Transportation and Infrastructure, “and these record-breaking ridership numbers show the importance of continued investment and innovation in this service.”
