The Taxicab, Limousine & Paratransit Association (TLPA) has finalized its trio of keynote speakers for its landmark 100th Annual Convention & Trade Show, which is being held Oct. 27-29 at Caesars Palace in Las Vegas. The impressive lineup includes the founder of a Silicon Valley technology company discussing the autonomous-vehicle evolution, a Disney executive speaking about customer service, and a marketing expert who wrote a book about lessons learned from a chance encounter with an exuberant, self-promoting taxi driver, “Taxi Terry.”
- Chris Jones, co-founder of Canalys, will present the opening address, “The Electric & Autonomous Vehicle Revolution.” Canalys is the first autonomous-vehicle market analysis service. Jones’ address will be a master class in all things autonomous.
- Dennis Snow, a customer service expert and 20-year veteran of Disney, will present his keynote titled, “Delivering World-Class Service: Lessons from the Mouse.”
- Scott McKain, an author of Amazon bestsellers on expanding profits, increasing sales and engaging customers, will present the closing keynote address, “Create Distinction: What To Do When ‘Great’ Isn’t Good Enough to Grow Your Business.” For this presentation, he will draw on his latest book, 7 Tenets of Taxi Terry, which gives specific steps to help create and deliver high-quality customer experiences.
“These speakers will energize and inspire people for when they go back to their companies, but they will also help give them a road map of where they want their companies to go,” said Mike Pinckard, TLPA president.
Register now to join the world’s top for-hire fleet executives in Las Vegas, October 27-29. Learn more about the event’s educational and social agenda, trade show, hotel details and more at www.tlpa.org/Annual-Convention.