RMA Worldwide Chauffeured Transportation earlier this year acquired the North American division of U.K.-based Addison Lee Group, creating a combined network of more than 25,000 customers and 20 million annual passengers. The companies’ combined fleet includes more the 700 vehicles and, prior to the Covid-19 crisis, more than 1,000 employees.
“[We are] making sure the people have protocols to thoroughly clean the car every day. It’s making sure your people are trained, and this will be the defining moment for us and [transportation network companies, such as Uber and Lyft],” explained RMA CEO Robert Alexander. “Major League Baseball [in recently released protocols] said they don’t want their players using TNCs, because there is no assurance from a random person driving a car is going to take the time to wipe down every door handle, every nook and cranny and make sure the car is a virus-free as possible between each ride. We’re making that commitment and training our people to do it and making sure they have the tools they need to make sure this new environment that the cars are as sanitary as possible. We’re taking the approach that everybody getting into a car or vehicle has to be wearing a faceguard, whether you’re a driver or a passenger. We’re going to put that in our contracts with people as long as the threat is there.”
“One component of our business is corporate shuttles,” added and Addison Lee Group North America president Michael Fogarty. “With social distancing, and the idea to keep the driver somewhat separate from the passengers, we are in discussions with people about plexiglass compartments, so you can separate them. How many seats or rows are you going to utilize in the shuttle? There’s definitely an opportunity to collaborate with customers and come up with a solution that meets the latest guidelines from the [U.S. Centers for Disease Control and Prevention] and the company’s own internal guidelines.”